FAQs

• We are now providing Escalated DHL EXPRESS shipping (2-4 Business Days) , you can check that when checking out!
• Order process time refers to a specific item, and varies from 2 to 4 business days.
• Generally, orders shipped internationally are in transit for 6-10 business days. 

Please reach out to us as soon as you can. We can cancel it for you if we haven’t sent it out, but please note that this does not extend to custom or personalized orders.

We want you to be 100% satisfied with your purchase. We are proud of high quality and craftsmanship, but if you’re not 100% satisfied with your purchase for any reason, let us know and we’ll make it right.

To get started, please contact us at [email protected] with your order number and include as much detail as possible (pictures if you can), so we can handle it quickly and correct any errors or mistakes.

We highly recommend keeping all original packaging your order came with, so you can ship the item back to us safely once a return is accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and sale items. Please contact us if you have questions or concerns about your specific item.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for a request.

Yes, we provide gift wrapping and include a gift card with your purchase. You can always add a personalized note to any order in your cart during checkout.

Yes, we stand by the quality of our products. Our solid wood jewelry boxes and picture frames come with a one year warranty to cover any manufacturing defects. If you encounter any issues, please contact us,  and we will assist you in resolving the matter.

Yes, we ship our products most of the countries.

We are now providing Escalated DHL EXPRESS shipping (2-4 Business Days) , you can check that when checking out!

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Your financial information is always handled with the utmost security and confidentiality.

Absolutely! We’re delighted to offer custom engraving services for your jewelry box and can provide custom mats for picture frames. However, at the moment, we regret to inform you that we aren’t able to accommodate customizations for the box itself or specific picture sizes. If you have any other questions or if there’s anything else we can assist you with, feel free to let us know. We’re here to help!

Yes, we do offer wholesale and bulk purchasing for retailers and businesses. For more information on wholesale pricing and terms, please contact us for details.

At Hansimon, we take pride in crafting our products with the finest quality solid wood. Each jewelry box and picture frame is meticulously designed to showcase the natural beauty of the wood, ensuring a unique and timeless aesthetic. Our attention to detail and commitment to craftsmanship set us apart.

We exclusively employ premium FAS solid walnut wood, cherry wood, teak wood, and beechwood in crafting our products. These carefully selected materials not only meet stringent quality standards but also contribute to the exceptional aesthetic and durability of our offerings. 

Yes, sustainability is a priority at Hansimon. We source our wood from responsibly managed forests, ensuring that our products are not only beautiful but also eco-friendly. We are committed to minimizing our environmental impact throughout the production process.

If you have any questions, concerns, or need assistance, our customer support team is ready to help. You can reach us through the “Contact Us” page on our website or by emailing [email protected]. We strive to respond to all inquiries promptly.