Privacy Policy

Last updated: June 2026

This Privacy Policy describes how HanSimon Frame Studio (“HanSimon,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit hansimon.com, make a purchase, contact us, or otherwise interact with our website and services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Personal Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information needed to process your order and provide customer support.

Information You Provide to Us

We may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Customer support messages

  • Photos, design files, or customization details you choose to send us

  • Any other information you provide when contacting us or placing an order

Order and Payment Information

When you place an order, we collect information necessary to process and fulfill your purchase, including your name, billing address, shipping address, email address, phone number, selected products, order details, and payment-related information.

Payment information is processed by our payment providers. We do not store full credit card numbers on our website.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Time zone

  • Pages or products viewed

  • Referring website or search terms

  • How you interact with our website

  • Cookie and similar tracking information

We use this information to operate the website, improve site performance, understand customer behavior, prevent fraud, and improve the shopping experience.

Customer Support Information

If you contact us for help, we may collect your name, email address, order number, photos, messages, and any details needed to answer your question or resolve your issue.

How We Use Personal Information

We use personal information to:

  • Process and fulfill orders

  • Confirm your purchase

  • Arrange shipping and delivery

  • Provide customer support

  • Respond to questions or requests

  • Process refunds, replacements, or order issues

  • Improve our website, products, and services

  • Prevent fraud, unauthorized transactions, or misuse of our website

  • Send order updates and service-related messages

  • Send marketing emails only when permitted or when you have chosen to receive them

  • Comply with legal, tax, accounting, and regulatory obligations

Sharing Personal Information

We share personal information only as needed to operate our business and provide our services.

We may share information with:

  • Payment processors

  • Shipping carriers and fulfillment partners

  • Website hosting and ecommerce service providers

  • Email and customer support service providers

  • Analytics and advertising partners, where applicable

  • Professional advisers, such as accountants, legal advisers, or compliance providers

  • Government authorities, regulators, or law enforcement when required by law

We do not sell your personal information in the ordinary sense of selling customer lists for money.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the site function, remember your preferences, support checkout, analyze website performance, and improve your browsing experience.

Cookies may be used for:

  • Shopping cart functionality

  • Customer login and account features

  • Checkout and payment security

  • Website performance and analytics

  • Remembering preferences

  • Advertising or marketing measurement, where applicable

You can control cookies through your browser settings. Please note that blocking or deleting cookies may affect certain website functions, including cart and checkout features.

Analytics and Advertising

We may use analytics tools to understand how visitors use our website, such as which pages are visited, how customers find the site, and how the site performs.

We may also use advertising or marketing tools to show relevant content or measure the effectiveness of our ads. These tools may use cookies or similar technologies.

You can manage your advertising preferences through your browser, device settings, or the privacy tools provided by the relevant advertising platforms.

Email Marketing

If you sign up for our newsletter or otherwise consent to receive marketing emails, we may send you occasional updates, product news, framing inspiration, or special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at [email protected].

We will still send necessary service-related emails, such as order confirmations, shipping updates, and customer support messages.

User Photos, Customization Details, and Submissions

If you send us photos, artwork, design files, custom mat details, product reviews, or other content, we use that information to provide the requested service, answer your questions, fulfill your order, or improve our products and customer experience.

We will not use your personal photos in public marketing materials without permission.

Data Retention

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax records, dispute resolution, and business records.

If you ask us to delete your personal information, we will review the request and delete information where required or appropriate, unless we need to retain certain information for legal, accounting, fraud prevention, or legitimate business reasons.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Minors

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us at [email protected], and we will take appropriate steps to delete the information.

International Customers

If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

By using our website or placing an order, you understand that your information may be transferred, processed, and stored outside your country of residence, where privacy laws may differ.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy of your personal information

  • Object to or restrict certain processing

  • Opt out of certain marketing communications

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

We may need to verify your identity before processing certain requests.

California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, where applicable, including the right to know what personal information we collect, use, disclose, or share; the right to request deletion or correction; and the right to opt out of certain sharing or sale of personal information.

We do not knowingly sell personal information in the traditional sense. If we use advertising or analytics tools that may be considered “sharing” under applicable California privacy laws, you may have the right to opt out.

To submit a privacy request, please contact us at [email protected].

European Economic Area, United Kingdom, and Similar Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, we process personal information under one or more lawful bases, including:

  • Your consent

  • Performance of a contract with you

  • Compliance with legal obligations

  • Our legitimate business interests, where those interests are not overridden by your rights

  • Protection of vital interests, where applicable

You may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal information.

To exercise these rights, please contact us at [email protected].

Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to these signals, we do not currently change our data collection practices when we receive a Do Not Track signal.

Third-Party Links

Our website may include links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

Please review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

When we update this policy, we will update the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

HanSimon Frame Studio
Email: [email protected]