Terms of Service
Overview
This website is operated by HanSimon Frame Studio. Throughout the site, the terms “we,” “us,” and “our” refer to HanSimon Frame Studio. HanSimon offers this website, including all information, products, tools, and services available from this site, to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website, such as our Shipping Policy, Return & Refund Policy, and Privacy Policy.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this site.
You may not use our products, website, or services for any illegal or unauthorized purpose. You may not transmit viruses, malware, or any harmful code.
A violation of these Terms may result in termination of access to our services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to copy, reproduce, sell, resell, or exploit any part of the website, products, service, or content without written permission from us.
The headings used in these Terms are for convenience only and do not limit or affect the meaning of the Terms.
Product Information
We make every effort to describe and display our products as accurately as possible. However, because our frames are made from real wood, natural variations in grain, color, tone, and texture may occur. These variations are part of the character of real wood and are not considered defects.
Colors may also appear slightly different depending on your screen, lighting, and device settings.
Product descriptions, prices, availability, and images may be updated at any time without notice.
Orders and Payment
When you place an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.
We reserve the right to cancel or refuse any order if information appears inaccurate, fraudulent, incomplete, or if the product becomes unavailable.
If we need to cancel or modify an order, we will try to contact you using the email address or contact information provided at checkout.
Pricing and Availability
Prices for our products are subject to change without notice.
We reserve the right to modify, discontinue, or limit the availability of any product at any time. We are not liable for any product being unavailable or discontinued.
Shipping
Shipping times, costs, and delivery details are described in our Shipping Policy. By placing an order, you agree to the terms stated in that policy.
We are not responsible for delays caused by carriers, customs, incorrect addresses, weather, holidays, or other circumstances outside our control.
Returns and Refunds
Returns, exchanges, cancellations, and refunds are handled according to our Return & Refund Policy.
Because many HanSimon products are handmade, customized, or prepared specifically for each order, some items may not be eligible for return unless they arrive damaged, defective, or incorrect.
Custom and Personalized Orders
Custom mat orders, personalized products, special sizes, and made-to-order items may not be canceled, returned, or exchanged once production has started, unless they arrive damaged, defective, or incorrect.
Please review all customization details carefully before placing your order.
Accuracy of Information
We do our best to provide accurate and current information on the website. However, there may occasionally be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, availability, or other content.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been submitted.
Third-Party Tools and Links
Our website may include links to third-party websites or tools. We are not responsible for the content, policies, accuracy, or practices of third-party websites.
Your use of third-party websites or tools is at your own risk.
User Comments and Feedback
If you send us feedback, reviews, photos, ideas, suggestions, or other submissions, you agree that we may use, edit, copy, publish, or share them for business purposes, unless otherwise restricted by law or agreed in writing.
You are responsible for ensuring that anything you submit does not violate the rights of another person or third party.
Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
Prohibited Uses
You may not use this website or its content for unlawful purposes, to violate any laws or regulations, to infringe upon intellectual property rights, to submit false or misleading information, to transmit harmful code, to collect personal information of others, or to interfere with the security or functionality of the website.
We reserve the right to terminate your access to the website for violating these prohibited uses.
Disclaimer of Warranties
We do not guarantee that the website or service will always be uninterrupted, timely, secure, or error-free.
The website and all products and services are provided on an “as available” basis, except as expressly stated by us.
Limitation of Liability
To the fullest extent permitted by law, HanSimon Frame Studio shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website, products, or services.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
Indemnification
You agree to indemnify and hold harmless HanSimon Frame Studio and its owners, employees, partners, contractors, suppliers, and service providers from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.
Changes to These Terms
We may update or change these Terms of Service at any time by posting updates on this page. Your continued use of the website after changes are posted means you accept the updated Terms.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Wyoming, United States, without regard to conflict of law principles.
If your business entity or operating jurisdiction is different, this section should be updated accordingly.
Contact Information
Questions about these Terms of Service may be sent to: